Privacy Policy
Effective Date: 1st June 2023
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This Privacy Policy describes how SOLV Digital Venture Sdn. Bhd. ("we," "us," or "our") collects, uses, and protects the personal information of users ("you" or "users") when using our website ("Website"). We are committed to safeguarding your privacy and ensuring the security of your personal information. By using our Website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
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1. INFORMATION WE COLLECT
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1.1 Personal Information
We may collect personal information from you when you create an account, place an order, subscribe to our newsletter, or interact with our Website. The personal information we collect may include your name, email address, mailing address, phone number, payment information, and any other information you voluntarily provide.
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1.2 Usage Data
We may collect non-personally identifiable information about your use of our Website, such as your IP address, browser type, device type, operating system, referring URLs, and the pages you visit. We may also use cookies and similar technologies to collect this information. Please refer to our Cookie Policy for more details on how we use cookies.
2. USE OF INFORMATION
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2.1 Providing Services
We use the personal information you provide to process your orders, fulfil your requests, and deliver the products or services you purchase. We may also use your information to communicate with you, respond to your inquiries, and provide customer support.
2.2 Analytics and Advertising
We use third-party analytics tools, such as Google Analytics, to collect information about your usage of our Website. These tools may use cookies or similar technologies to track and analyze your behaviour on our Website, including the pages you visit, the time spent on each page, and the actions you take.
We may also use third-party advertising tools, such as Google Ads, Facebook Ad Manager, and LinkedIn Ads, to display personalised advertisements based on your interests and browsing behaviour. These tools may also collect information about your interactions with our ads.
2.3 Legal Compliance and Protection
We may use your personal information to comply with applicable laws, regulations, or legal obligations, enforce our terms and conditions, and protect our rights, property, or safety, as well as those of our users or others.
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3. DISCLOSURE OF INFORMATION
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3.1 Service Providers
We may share your personal information with trusted third-party service providers who assist us in operating our Website, conducting our business, or providing services to you. These service providers are obligated to keep your information confidential and are not allowed to use it for any other purpose.
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3.2 Legal Requirements
We may disclose your personal information if required by law, regulation, or legal process or if we have a good faith belief that such disclosure is necessary to protect our rights, detect or prevent fraud, or respond to a government request.
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3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity or third party as part of the transaction.
4. DATA SECURITY
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We implement reasonable security measures to protect the confidentiality, integrity, and availability of your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.
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5. YOUR RIGHTS AND CHOICES
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You have the right to access, correct, or delete your personal information. You may also have the right to object to the processing of your information or request the restriction of certain processing activities. To exercise these rights, please contact us using the contact information provided below.
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6. CHILDREN'S POLICY
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Our Website is not intended for children under the age of 18. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under the age of 18, we will promptly delete it.
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7. CHANGES TO THIS PRIVACY POLICY
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We reserve the right to modify or update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our Website or by other means of communication. Your continued use of the Website after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
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8. CONTACT US
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If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at support@solv.services.
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